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CORE COMPETENCIES
Databases: Microsoft Access, Vantive , Database
Languages: Microsoft C++, HTML
Software & Tools: Dream Weaver, Flash, Microsoft Office and FrontPage
Operating Systems: Windows DOS, 3.1, 95A, 95B, 98, 98SE, ME, 2000, NT 4.0, XP Home, XP Professional, MAC OS9, Novel NetWare 5.0, Mandrake 8.0,
Protocols: TCP/IP
Hardware: Digital Multi-meter, router PENTIUM, AMD computers
Experience:
September 2003-to present: continued educational goals at University of
Colorado at Colorado Springs, Anthropology with an emphasis on fine art
September 2005-to present
University of Colorado at Colorado Springs
Kraemer Family Library Student Assistant II
POC Sam Frank
Staffed the Computer Assistance Desk answered customer questions, and assisted customers in using software and printers. Maintained the labs by stocking paper into printers, monitoring rooms, changing toner cartridges, and reporting all system problems. Assisted customers in creating multimedia projects in a 15 station multimedia Lab using various programs. These projects may involve working with images, video, and audio. Supported Smart class rooms that have overhead projectors and acted as an on-call technician.
September 2002-September 2003
Army Air force Exchange Service Seattle's Best Coffee,
Manager
POC Jim Osborn
As the store manager responsible for opening store and ensuring coffee and food properly displayed for quick service. Accountable for $35k daily receipts. Networked daily to corporate headquarters
with required status reports to include inventory control, personnel status and daily and weekly sales. Managed 15 people. Responsible for maintaining high standards of Seattle's Best Coffee appearances
and service. Made sure staff was timely, friendly, clean and correct on all sales and service. Analyzed and responded to written and providing necessary information and answers. Coordinated and made judgments on work flow assignments. Independently resolved and responded to information and project queries through the preparation of technical correspondence.
March 2002 - September 2002: continued educational goals at Denver Technical College, Networking Systems Administration with an emphases programming in C++ HTML.
September 2001-March 2002
Gateway Computer Corporation,
POC Ted Luera
Telephone Technical support professional tier 1: Provided guidance and assistance to correct computer errors for a myriad of problems and customers. Ensured that problems were solved quickly and efficiently. Talked customers through component replacement as needed or referred to appropriate department for replacement parts. Became very skilled at identifying solutions to complex problems quickly and efficiently, was able to reconfigure computers for best performance. Analyzed and responded to verbal inquiries providing necessary information and answers
September 2000-September 2001
Best Buy
POC Greg Dewired
Computer Technical Support Professional: Troubleshot computer
problems for customers. Scanned computers for viruses and repaired
as required. Analyzed, researched and recommended best computer
setups for customers based on individual needs, wants and costs.
Assisted other departments as needed.
July 1998-September 2000
Army Air Forced Exchange Service (AAFES)
Sales associate.
Directly interacted with distraught individuals, handling difficult situations with tact and diplomacy. Guided customers to correct location of desired merchandise. Analyzed and responded to verbal inquiries and provided assistance as needed. Stocked shelves with seasonal, new and rotations merchandise. Assisted in cash counting, jewelry, security and catalogs as needed. Very flexible and easily trained. Received four customer achievement awards for
outstanding service.
January 1994-December 1998
U.S. Army,
First Line supervisor in charge of 5 people, Honorable Discharge
Established effective rapport with senior management officials and technical support personnel to assist in expediting project management and coordination function. Maintained specialized program, project and data for use in assisting program performance in keeping targeted deadlines. Served as coordinator in charge of logistical planning and establishment of definitive itineraries. Researched, editorialized and composed technical documentation for major programs and projects. Analyzed and responded to verbal
inquiries providing necessary information and answers. Coordinated and made judgments on work flow assignments. Independently resolved and responded to information and project queries through the
preparation of technical correspondence. Managed the administration of vital promotional programs such as Combined Federal Campaign and Blood Donor Programs.
FORMAL EDUCAITON:
Associate of science Degree, Denver Technical College, Colorado
Springs, CO. June 2002
SPECIALIZED TRAINING: LICENSES/CERTIFICATES
Dream Weaver and Flash Animation, Pikes Peak Community College, CS, CO, May
2001
Visual Communications Technology, Chemeketa Community College, OR,
May 1994
Certified Seattle Coffee Company sales clerk, Seattle, WA, Nov 2002
AWARDS:
Good Conduct Medal, US Army 1996
Phi Theta Kappa, National Dean's List, 4 Customer Achievement Awards
